After Sales Services
After-Sales Service
Custom Products（Made-to-Order）
* Pre-shipment Confirmation: All custom products will be subject to a pre-shipment confirmation process. You will receive photos or videos of the finished product for your approval before it is shipped.
* No Returns or Exchanges: Due to the personalized nature of custom products, we cannot accept returns or exchanges after the product has shipped.
* Shipping Damage or Loss: While we take precautions to ensure safe delivery, we understand that damage or loss can occur during transit. In such cases, we will assist you with filing a claim with the third-party shipping carrier or insurance provider. However, please note that any compensation for damage or loss will be determined by the third-party carrier or insurance provider and is subject to their terms and conditions.
Ready-to-Ship Products
* 30-Day Return/Exchange Policy: We offer a 30-day return or exchange policy on all in-stock products. If you are not satisfied with your purchase, you may return it for a refund or exchange within 30 days of the delivery date.
After-Sales Service
Custom Products（Made-to-Order）
* Pre-shipment Confirmation: All custom products will be subject to a pre-shipment confirmation process. You will receive photos or videos of the finished product for your approval before it is shipped.
* No Returns or Exchanges: Due to the personalized nature of custom products, we cannot accept returns or exchanges after the product has shipped.
* Shipping Damage or Loss: While we take precautions to ensure safe delivery, we understand that damage or loss can occur during transit. In such cases, we will assist you with filing a claim with the third-party shipping carrier or insurance provider. However, please note that any compensation for damage or loss will be determined by the third-party carrier or insurance provider and is subject to their terms and conditions.
Ready-to-Ship Products
* 30-Day Return/Exchange Policy: We offer a 30-day return or exchange policy on all in-stock products. If you are not satisfied with your purchase, you may return it for a refund or exchange within 30 days of the delivery date.